Returns
Returns, Refunds & Replacements
We want you to love what you buy. If you don't, we're here to help make it right with transparent policies.
30-Day Window
You have 30 days from the date of delivery to request a return. Requests made after this period cannot be accepted.
Condition
Items must be unused, unworn, and in their original packaging with all tags attached to be eligible for a refund.
Refunds
Refunds are processed to your original payment method within 5-10 business days after we inspect your return.
How to Return an Item
Contact Us
Email Mail.TrustyMall@gmail.com with your Order # and reason for return.
Get Approved
Our team will review your request and provide the correct return address.
Ship It
Pack the item securely and ship it back. Please keep your tracking number.
Get Refunded
Once inspected, we issue the refund minus applicable fees.
We strive to keep prices low, but certain third-party costs are non-refundable. Please be aware of the following deductions from your final refund amount:
- Restocking Fee Free (0%)
- Return Shipping Paid by Customer
-
Processing Fee Important3% of Total
* The 3% processing fee applies to both Returns and Order Cancellations because payment processors (Stripe/PayPal) do not refund the transaction fees to us.
Replacements & Exchanges
Damaged / Defective?
We've got you covered. If your item arrives damaged or incorrect, contact us within 48 hours of delivery. We can send a replacement free of charge, and the return shipping fee may not be required.
Want to Exchange?
Fastest way: Return & Re-buy. We typically do not offer direct exchanges. To ensure you get the size/color you want before it sells out, simply return your current item for a refund and place a new order.
Start a Return
Ready to initiate a return or report an issue? Our human support team is standing by to guide you through the process.
Contact Support
