Returns
How many days does the customer have to return?
You have 30 days from the date of delivery to initiate a return.
What condition must items be in?
Items must be unused, unworn, with original tags attached, and in their original packaging.
Who pays for return shipping?
The customer is responsible for return shipping costs.
Is there a restocking fee?
Yes — a 3% restocking fee is deducted from the refund amount.
How do I start a return?
Contact us at sales@trustymall.us to request a return authorization. Returns sent without prior approval will not be accepted.
How long does the refund take?
Once we receive and inspect the returned item, refunds are processed within 10 business days back to the original payment method.
Non-returnable items:
- Final sale items
- Gift cards
Shipping Policy
- Order Processing Time (Handling Time): 1–2 business days
- Transit Time (US): 2–10 business days
- Transit Time (Europe): 7–13 business days
- Transit Time (Canada): 8–15 business days
- Transit Time (Other Countries): 10–20 business days
- Free Standard Shipping on orders over $50 USD
- Shipping rates are calculated at checkout
- Order Tracking is included for all orders
- Customs & Duties: International customers are responsible for any applicable customs fees or import duties
